Support

SUPPORT

We’re here to help.

 

From our head office in South Africa and offices in the USA, Europe, United Arab Emirates (UAE) and India, let us help you with:

  • Custom Integrations
  • E-Commerce Solutions
  • Customer Portals
  • Delivery Apps
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Why Choose GoBuild360?

The Magic of Modular

Our modular, API-first, cloud-based, headless (MACH) systems let you pick from best-in-class microservices for a custom-tailored solution that fits your unique business needs. No cookie-cutter solutions here. 

Best-In-Class Integrations

No need to buy more software or retool your existing systems. Our integration-first mindset means you only add the modules you need. With a GoBuild360 integrated system, data flows seamlessly when and where it's needed. 

Simple and Efficient

Your new integrated platform cuts through the clutter. Every step of the sale, from quote to order, payment, and delivery, is streamlined. It's a simple, efficient way to meet your customer's needs while boosting your profits on every sale.

 

Ready for a Seamless Efficiency?

Take advantage of the magic of modular e-commerce.
Get a free demo of the GoBuild360 advantage today.

FAQ

No, GoBuild360 does not require on-site servers. Your new e-commerce solution operates on a cloud-based architecture, which means you can access and manage your e-commerce platform from anywhere, anytime, without the need for expensive physical servers. This strategy not only eliminates the need for pricey hardware, but also ensures a flexible, scalable platform that grows with your business.

Yes, GoBuild360 can integrate with your existing Point Of Sale (POS) system. The integration is designed to synchronize your in-store and online sales seamlessly. This way, your inventory remains accurate, and operations run smoothly across all sales channels. It’s all about creating a cohesive sales ecosystem that propels your business forward.

GoBuild360 integrates with your Enterprise Resource Planning (ERP) system through robust APIs (Application Programming Interfaces) or custom-built middleware solutions. Here’s how it works:

  1. Data Synchronization: Transaction data is synced with your ERP in real-time. This includes product information, customer data, quote requests, new and existing orders, payments, and inventory levels.

  2. Automated Workflows: Full data synchronization automates workflows such as order processing, inventory updates, and customer notifications. This reduces and often eliminates manual tasks for your team.

  3. Customization: Our modular, API-first approach means your ERP integrations can be tailored to meet your specific business rules and processes, ensuring a seamless experience for all users.

  4. Centralized Management: With GoBuild360 integrations, all your data can be managed centrally, giving you a clear view of your operations and customer interactions, whether they happen online or offline.

  5. Scalable: As your business grows, the integration can be scaled to meet increasing data and transaction volumes, ensuring that your systems continue to work together smoothly.

With GoBuild360’s ERP integration, you get a powerful, unified solution that streamlines your operations and provides a solid foundation for your e-commerce activities.

During the integration phase with, you’re provided with a comprehensive support system to ensure a smooth transition.

Here’s how it’s structured:

  1. Dedicated Integration Specialists:

    • Our Integration Specialists work closely with your team to understand your existing systems and requirements.
    • Your custom-tailored solution supports your existing systems while offering the best-in-class service upgrades that meet your needs.
  2. Technical Support:

    • Technical support is available to address any challenges that arise during the integration.
    • Our dedicated specialists ensure every integration functions as expected.
  3. Training and Documentation:

    • Training and onboarding sessions ensure your teams understand the new system and its functionalities.
    • Detailed documentation is provided and updated regularly for quick and easy reference.
  4. Troubleshooting:

    • Your system is monitored, tested, and improved daily as required.
    • Anomalies are quickly resolved, and systems are upgraded regularly.
    • This ensures (near-zero ) disruption to your operations.
  5. Continuous Communication:

    • Regular updates are provided throughout the integration process.
    • Open channels of communication are maintained to address any concerns or adjustments needed.
  6. Post-Integration Review:

    • After integration, a thorough review is conducted to ensure everything is functioning as intended.
    • Any necessary adjustments are made to ensure optimal performance.
  7. Ongoing Support:

    • Ongoing support is available to ensure your system continues to operate smoothly.
    • This includes access to updates, new features, and continued training as needed.

Your custom integration process is hassle-free, and your team feels confident and supported at every step of the way with GoBuild360.

Absolutely, customization is a cornerstone of GoBuild360. Here’s how you can tailor your online storefront:

  1. Design Flexibility:

    • Adjust the look and feel to match your brand’s identity.
    • Change colors, fonts, and layout to your liking.
  2. Feature Selection:

    • Choose the features that suit your business needs.
    • Add, remove, or rearrange features to create a unique user experience.
  3. Content Management:

    • Update content easily to keep your storefront fresh.
    • Add new product listings, promotions, and informational pages as needed.
  4. Plugin Integration:

    • Integrate with a variety of plugins to extend functionality.
    • Add tools for analytics, marketing, customer service, and more.
  5. Responsive Design:

    • Ensure your storefront looks great on desktop, tablet, and mobile.
    • Provide a seamless shopping experience across all devices.
  6. SEO Optimization:

    • Customize SEO settings to improve your online visibility.
    • Tailor product descriptions, meta tags, and URLs for better search engine rankings.
  7. Custom Code:

    • Inject custom code if needed for more advanced customizations.
    • Tailor the storefront even further to meet specific requirements.
  8. Checkout Customization:

    • Customize the checkout process to meet your operational needs and provide a smooth customer experience.

With GoBuild360, you have the control to create an online storefront that not only reflects your brand but also provides a powerful, user-friendly shopping experience for your customers.

GoBuild360 is PCI Compliant, employing top-tier security measures to safeguard your business data. This includes encryption, secure coding practices, regular security audits, and mandatory compliance with industry standards to ensure your data remains protected at all times.

Additionally, our cloud-based infrastructure provides further security enhancements, ensuring that your business and customer data remains safe and compliant with industry standards.

The deployment times largely depend on the complexity of your existing systems and the level of customization required.

After the initial scoping sessions, a standard deployment can be completed in six to eight weeks. More complex integrations, like national and multinational enterprise systems, require more time.

In every case, our team works diligently to ensure a swift and smooth deployment, enabling you to start benefiting from your new e-commerce platform as soon as possible.

cement-ordering-software-on-computer and mobile view-of-GoBuild360-composable-e-commerce-solutions-for-construction-cement-sales

Get a Free Demo!

A dedicated customer success manager using a headset

Dedicated Customer Success Manager

GoBuild360 e-commerce solution includes ongoing updates, system improvements, and world-class customer support. We are always working to adapt and improve your experience as your business grows.

Customer onboarding consultant

Full Service Customer Onboarding & Support

The GoBuild360 Customer Sales Success Team onboards your customers, provides ongoing training and support to ensure your e-commerce success.